feature

Call queueing and hold audio added to ElevenAgents

Agents can now queue calls when at concurrency limits. Queued callers hear hold audio and receive queue_status events. Developers can upload custom hold audio via new API methods with configurable wait timeouts.

Stacks this affects

ElevenLabs ships in 5 tested stacks here.

Faceless YouTube
Video · Creator
$92/mo
Faceless YouTube (budget)
Video · Creator
$6/mo
TikTok character
Video · Creator
$92/mo
TikTok character (audio + text)
Video · Creator
$42/mo
UGC ad creative
Marketing · Ads
$67/mo
All ElevenLabs changes and pricing

More ElevenLabs

shutdownSora 2 and Sora 2 Pro APIs discontinued by OpenAIshutdownSeedance 1.5 Pro model deprecated by ByteDanceshutdownOpenAI discontinues Sora 2 and Sora 2 Pro models, retiring the Sora API on September 24, 2026shutdownByteDance retires Seedance 1.5 Pro on November 11, 2026shutdownSeedance 1.5 Pro model deprecatedshutdownSora 2 and Sora 2 Pro models discontinued