feature
ElevenAgents now support call queueing with custom hold audio
elevenlabs.ioagent
Added call queueing for agents at their concurrency limit, allowing queued callers to hear custom hold audio with queue status updates. New API endpoints enable uploading or deleting custom hold audio files (MP3/WAV, up to 40 MB).
Stacks this affects
ElevenLabs ships in 5 tested stacks here.
More ElevenLabs
shutdownSora 2 and Sora 2 Pro APIs discontinued by OpenAIshutdownSeedance 1.5 Pro model deprecated by ByteDancefeatureElevenAgents added call queueing and custom hold audioreleaseMusic v2.5 model now available in composition APIfeatureElevenAgents LLM config now accepts Google Gemini 3.8 FlashfeatureElevenAgents adds call queueing with hold audio and Gemini 3.8 Flash support